Privacy Policy

Last updated: October 18, 2026

This Privacy Policy explains how MARKETIM ("we", "us", "our") collects, uses and protects your personal information when you visit marketim.ca or place an order with us. We handle personal information in line with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

  • Order and account details: your name, email address, phone number, delivery and billing address, and the items you order.
  • Payment information: payments are processed securely by Shopify and its payment partners. We never see or store your full card number.
  • Messages: anything you send us by email, contact form or WhatsApp.
  • Device and browsing data: your IP address, browser type, pages viewed and similar information collected through cookies and analytics tools.

How we use your information

  • To process and deliver your orders and send order updates.
  • To answer your questions and provide customer support.
  • To keep our store secure and prevent fraud.
  • To understand how the website is used and improve it.
  • To send news and offers by email only if you have agreed to receive them. You can unsubscribe at any time using the link in every email.

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed for their service:

  • Shopify (our online store platform, hosting and checkout) and its payment providers.
  • Shipping and delivery partners, so your order reaches you.
  • Website tools such as analytics, store search and customer chat, which operate under their own privacy policies.
  • Authorities, when we are required to by law.

Some of these providers store or process data outside Canada, so your information may be subject to the laws of those countries.

Cookies

We use cookies to keep your cart working, remember your preferences and measure site usage. You can block or delete cookies in your browser settings, but parts of the store (such as the cart and checkout) may stop working properly.

How long we keep it

We keep personal information only as long as needed to fulfil orders, meet tax and legal requirements, and resolve disputes. After that we delete it or anonymize it.

Security

We use reasonable safeguards to protect your information, including the secure checkout provided by Shopify. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may ask us to access the personal information we hold about you, correct it, or delete it, and you may withdraw your consent to marketing emails at any time. To make a request, email us at the address below. We may need to confirm your identity first.

Children

Our store is not directed at children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

Questions or requests about your privacy? Email us at marketimca@gmail.com.